Returns & Exchanges
At Frenzy, we want you to love your fashion finds; however, if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn items with original tags. Our streamlined process ensures that your exchange or refund is handled with the same speed and style as your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized courier location and keep your tracking number to monitor your return's journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing